Hi. I'm from Portugal, so first of all sorry for may "not so good English". I have bought a Renault Zoe R135 form a Renault dealer. It's 10 moths old and 12500 KM'S. When it was bought, the dealer offered the first year service. But on the App it says it's still not done, and the on board computer said the it has to be done in October. I have spoken with the dealer, they said it was a mistake and haven't yet done the "ok" on the app and they forgot to do the reset on the on board computer. They check the cabin filter and said it was new. Well.....I would like to know where it is located so I can seen with my own eyes.
They also said the car as no "real" service book. It's all done on line....is this true? Thank you in advance.
Best regards,
Eduardo Poceiro.
Hi, so the cabin filter on a right hand drive zoe is located under the dash on the drivers side. I am not sure if this is the same on a left hand drive version.
The service interval for a pollen filter replacement is one year/18,000 (which coincides with the first service), so it should have been replaced when service carried out.
Whilst the services are documented on the Renault system although it does not involve the dealer doing anything on a app. The UK still stamp the service section located within the handbook (at the back).