We may update this Privacy Statement from time to time by publishing the amended version on this page. This version was published on 24/11/2021.

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The Renault EV Club is owned and operated by F.P. Smith Holdings Ltd. (t/a Smiths Motor Group). However, it is run as an independent entity and data is not shared with our subsidiary companies unless it is provided directly to them by you. We take the privacy of your personal information very seriously and will only use your personal information in accordance with this Privacy Statement and the current data protection law in the UK.

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Collecting Personal Information

We may collect information about you in the ways listed below:

• When you visit our website.

• When you contact us directly, either through our website, by telephone, or at an event.

• When you purchase a product or service from us.

We may collect, store and use the following kinds of personal information. The types of information we collect from individuals will vary depending on the reasons for its collection and the individual’s relationship with us:

• Your contact details (including name, address, telephone numbers and email address).

• Your digital footprint, including:

  • ​Unique device identifier.

  • IP address.

  • A persistent identifier (e.g. a unique customer number in a Cookie).

  • Geo-tracking data, including location-based services.

  • Application/Website Usage, Device/Operating System/Browser Information, and/or Customer Behaviour (Application Logs)

• Information about you from your social media accounts if you use the 'social log-in' option to access certain features.​

Using Personal Information

We will only use the personal information provided where we have a legal basis to do so, including:

• To provide or manage any information, products or services you have asked for.

• To enable us to provide access to the services offered on our website.

• To send invoices, statements and payment reminders to you, collect payments from you, and to help us recover debts.

• For general administration purposes.

• To help us improve the quality of our products and services.

• To help us detect and prevent fraud and money laundering.

• To carry out statistical analysis.

Disclosing Personal Information

 

We may disclose your information, where we have a legal basis for doing so, as follows:

• To our staff, agents, suppliers or subcontractors where it is reasonable to do so. Where your consent is required to facilitate this sharing, we will ensure it is obtained prior to processing.

• Third-party product or service providers (which you have purchased through us).

• Software providers:

We may be legally obliged to disclose your personal information, to the extent that is legally required by law, in the following circumstances:

• In connection with any ongoing or prospective legal proceedings.

• To establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

• Where any person asks for personal information, who we believe may apply to a court or other competent authority for disclosure of that personal information, and where, in our reasonable opinion, such court or authority would be likely to order the disclosure of that personal information.

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Except where outlined in this Privacy Statement, we will not provide your personal information to third parties.

 

Security of Personal Information

We will take all reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

• Digital storage of the personal information we hold will be done on secure servers, protected by passwords and firewalls.

• Data transferred electronically to and from us will be done so using secure methods, using encryption technologies where possible.

• Personal information we hold in physical form will be held securely, with access limited to only those who require it.

• We will only store your data for as long as it is reasonable to do so, after this time it will be securely destroyed.

Your Rights

 

• You may instruct us to provide you with any personal information we hold about you via a Subject Access Request.

  • Subject Access Requests must be submitted in writing by post to: Data Protection, Smiths Motor Group, Sturrock Way, Bretton, Peterborough, PE3 8YL or via email to data@smithsmotorgroup.co.uk

  • Upon receipt of such a request, we will, after confirming your identity, provide you with all relevant data in the most practical format, unless otherwise stipulated and reasonably possible, within the legally required timeframe.

  • We may withhold personal information that you request to the extent permitted by law.

• It is your right that any inaccuracies in the data we hold are rectified. If you believe any of the personal information we hold on you is incorrect or out-of-date, please contact us using the details found below.

• You may instruct us to destroy any or all your personal information that we hold, and we will do this as quickly as possible. We may be unable to comply with this request in the following instances where continuing to hold and process the data is required…

  • To comply with a legal obligation.

  • For statistical research.

  • To exercise, or in the defence of, legal claims.

• You may instruct us to cease processing of all your personal information, and we will do this as quickly as possible.

• You may instruct us to cease processing of all your personal data specifically for marketing purposes, and we will do this as quickly as possible. You can also…

  • Stop us sending you marketing communications by email by using the ‘unsubscribe’ button found on all our email marketing communications.

  • Stop us sending you marketing communications via SMS by replying to an SMS you have received from us with the word ‘STOP’.

  • Update which methods of communication you would like to us to use to contact you by using the details below.

 

You can enact any of your rights outlined above by writing to Data Protection, Smiths Motor Group, Sturrock Way, Bretton, Peterborough, PE3 8YL or via email to data@smithsmotorgroup.co.uk

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ICO Registration

We are registered as data controllers with the Information Commissioner’s Office, as follows:

F.P. Smith Holdings Ltd – Z5793526

Data Protection Issues

If you have any data protection concerns or issues or have any questions about the way we use data, please contact us by writing to Data Protection, Smiths Motor Group, Sturrock Way, Bretton, Peterborough, PE3 8YL or via email to data@smithsmotorgroup.co.uk

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Cookies

When you visit our website we may save Cookies to your PC. The types of Cookies used on our website and what they do are as follows:

• Strictly Necessary - Strictly Necessary cookies are essential to let you move around the website and use its features, such as accessing secure areas, shopping baskets and online billing. These cookies allow our website to provide services at your request.

• Performance - Performance cookies collect information about how you use our website e.g. which pages you visit most often, and if you experience any error messages. They also allow us to update our website to improve performance and tailor it to your preferences. These cookies do not collect any information that could identify you - all the information collected is anonymous. They will not be used to target adverts to you on other websites.

• Functional - Functionality cookies are used to remember the choices you make, e.g. your username, login details and language preferences. They also remember any customisations you make to the website to give you enhanced, more personal features.

• Targeting - Targeting cookies collect information about your browsing habits to deliver adverts that are more relevant to you and your interests. They also measure the effectiveness of advertising campaigns.

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You can stop or restrict the use of Cookies on our website in two ways:

• Click on the ‘change Cookie settings’ button found at the bottom of every page on our website and select which Cookies you would prefer not to be saved on your computer.

• By modifying the settings in your browser. Doing this will affect all websites you visit, and you may not be able to use all the interactive features of our website. You can find information on how to disable or enable cookies by visiting www.allaboutcookies.org

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